{"id":13,"date":"2025-03-06T09:43:15","date_gmt":"2025-03-06T09:43:15","guid":{"rendered":"http:\/\/project.hexondigital.com\/allied-care-connect\/?page_id=13"},"modified":"2025-03-06T09:43:15","modified_gmt":"2025-03-06T09:43:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/project.hexondigital.com\/allied-care-connect\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p data-pm-slice=\"1 3 []\"><strong>Refund &amp; Returns Policy<\/strong><\/p>\r\n<p><strong>Overview<\/strong><br \/>Our refund and returns policy lasts <strong>30 days<\/strong>. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<p>To be eligible for a return, your item must be <strong>unused and in the same condition<\/strong> that you received it. It must also be in the <strong>original packaging<\/strong>.<\/p>\r\n<p>Several types of goods are <strong>exempt from being returned<\/strong>:<\/p>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Perishable goods such as food, flowers, newspapers, or magazines<\/p>\r\n<\/li>\r\n<li>\r\n<p>Intimate or sanitary goods<\/p>\r\n<\/li>\r\n<li>\r\n<p>Hazardous materials<\/p>\r\n<\/li>\r\n<li>\r\n<p>Flammable liquids or gases<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p><strong>Additional Non-Returnable Items:<\/strong><\/p>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Gift cards<\/p>\r\n<\/li>\r\n<li>\r\n<p>Downloadable software products<\/p>\r\n<\/li>\r\n<li>\r\n<p>Some health and personal care items<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p>To complete your return, we require a <strong>receipt or proof of purchase<\/strong>.<br \/>Please <strong>do not send<\/strong> your purchase back to the manufacturer.<\/p>\r\n<div><hr \/><\/div>\r\n<p><strong>Partial Refunds<\/strong><br \/>There are certain situations where only <strong>partial refunds<\/strong> are granted:<\/p>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>Books with obvious signs of use<\/p>\r\n<\/li>\r\n<li>\r\n<p>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened<\/p>\r\n<\/li>\r\n<li>\r\n<p>Any item not in its original condition, is damaged, or missing parts for reasons not due to our error<\/p>\r\n<\/li>\r\n<li>\r\n<p>Any item that is returned <strong>more than 30 days<\/strong> after delivery<\/p>\r\n<\/li>\r\n<\/ul>\r\n<div><hr \/><\/div>\r\n<p><strong>Refunds<\/strong><br \/>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the <strong>approval or rejection<\/strong> of your refund.<\/p>\r\n<p>If you are approved, your refund will be processed, and a <strong>credit will automatically be applied<\/strong> to your credit card or original method of payment within a certain number of days.<\/p>\r\n<p><strong>Late or Missing Refunds<\/strong><br \/>If you haven\u2019t received a refund yet, try the following steps:<\/p>\r\n<ol start=\"1\" data-spread=\"false\">\r\n<li>\r\n<p>Check your bank account again.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Contact your credit card company (it may take some time before your refund is officially posted).<\/p>\r\n<\/li>\r\n<li>\r\n<p>Contact your bank (there is often some processing time before a refund is posted).<\/p>\r\n<\/li>\r\n<\/ol>\r\n<p>If you\u2019ve done all of this and still haven\u2019t received your refund, please contact us at <strong>{email address}<\/strong>.<\/p>\r\n<div><hr \/><\/div>\r\n<p><strong>Sale Items<\/strong><br \/>Only <strong>regular-priced items<\/strong> may be refunded. Sale items <strong>cannot<\/strong> be refunded.<\/p>\r\n<div><hr \/><\/div>\r\n<p><strong>Exchanges<\/strong><br \/>We only replace items if they are <strong>defective or damaged<\/strong>. If you need to exchange an item for the same product, send us an email at <strong>{email address}<\/strong> and mail your item to: <strong>{physical address}<\/strong>.<\/p>\r\n<div><hr \/><\/div>\r\n<p><strong>Gifts<\/strong><br \/>If the item was marked as a <strong>gift<\/strong> when purchased and shipped directly to you, you\u2019ll receive a <strong>gift credit<\/strong> for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<p>If the item wasn\u2019t marked as a gift, or the gift giver had the order shipped to themselves, we will send a refund to the <strong>gift giver<\/strong> and they will be notified about your return.<\/p>\r\n<div><hr \/><\/div>\r\n<p><strong>Shipping Returns<\/strong><br \/>To return your product, you should mail it to: <strong>{physical address}<\/strong>.<\/p>\r\n<ul data-spread=\"false\">\r\n<li>\r\n<p>You will be responsible for paying your <strong>own shipping costs<\/strong> for returning your item. Shipping costs are <strong>non-refundable<\/strong>.<\/p>\r\n<\/li>\r\n<li>\r\n<p>If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<\/li>\r\n<li>\r\n<p>Depending on your location, the time it takes for your exchanged product to reach you may vary.<\/p>\r\n<\/li>\r\n<li>\r\n<p>If you are returning <strong>expensive items<\/strong>, consider using a <strong>trackable shipping service<\/strong> or purchasing <strong>shipping insurance<\/strong>. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<\/li>\r\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy OverviewOur refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":3045,"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/pages\/13\/revisions\/3045"}],"wp:attachment":[{"href":"https:\/\/project.hexondigital.com\/allied-care-connect\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}