{"id":18919,"date":"2022-12-15T03:27:00","date_gmt":"2022-12-15T03:27:00","guid":{"rendered":"https:\/\/routingbox.com\/?p=18919"},"modified":"2023-06-27T14:52:13","modified_gmt":"2023-06-27T14:52:13","slug":"building-trust-with-customers-through-the-use-of-software-in-the-nemt-industry","status":"publish","type":"post","link":"https:\/\/project.hexondigital.com\/founder_soft\/building-trust-with-customers-through-the-use-of-software-in-the-nemt-industry\/","title":{"rendered":"Building Trust with Customers Through the Use of Software in the NEMT Industry"},"content":{"rendered":"\t\t
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Building Trust with Customers Through the Use of Software in the NEMT Industry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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December 15, 2022<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Introduction<\/strong><\/p>

One of the most important mindsets to have when using any type of software is trust in the product you are using.\u00a0 Trusting the software to work as expected and providing accurate information is the largest selling point when purchasing a software product in the first place.\u00a0 The way we see it here at RoutingBox, there are three main questions a product must answer to help build that level of trust: is it transparent, is it accurate, and is it adaptable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Transparency
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Nothing helps to build trust in the software you are using better than having a product that is extremely transparent.\u00a0 For example, in the NEMT industry, customers can utilize an application on their phone to schedule trips without having to talk to anyone.\u00a0 They can see exactly who is coming to pick them up, what vehicle the person is driving, and what time they\u2019re going to arrive.\u00a0 Drivers who are using the same product to then pick up a customer can view information regarding the customer\u2019s specific needs prior to picking him\/her up.\u00a0 Having this level of transparency lets the customers know that there is not a lot \u201chidden behind closed doors\u201d so to speak.<\/p>

A company that is as transparent as its product makes for an even better user experience.\u00a0\u00a0Frequent contact with customers about changes in the software shows that the product is constantly being worked on and improved, and is not in a stagnant state.\u00a0 By making positive improvements in the software based on user feedback, customers can know that they are being listened to and that their needs are being addressed (if possible of course).<\/p>

Software companies usually find out about changes in the industry first so they can adapt their products and make sure they still work. \u00a0However, providing customers with this same information helps to show that they can count on you to provide them with information they would not normally get from outside sources, and again helps to show that the product they are using is being kept up to industry standards.<\/p>

Accuracy<\/strong><\/p>

There\u2019s nothing more frustrating than being presented with inaccurate information.\u00a0 Data validation, above all else, is most important when attempting to build trust between a software product and a customer.\u00a0 If the customer knows that everything they see on the screen is legitimate, then they can have the utmost confidence when using the product.\u00a0 If the information presented is not accurate, the customer will soon find themselves looking for a new product to use.<\/p>

For example, in the NEMT industry, nothing is more important than making sure your drivers are going to the correct locations to pick up a client.\u00a0 If the client\u2019s address is not validated properly, and the driver ends up at the wrong location, both parties are going to be extremely upset.\u00a0 If the client is in a wheelchair and the software does not accurately display this information to the dispatcher, and they send an unqualified driver to pick up said client, both parties are again going to be extremely upset.\u00a0 In short, if a customer\u2019s trust level in technology is low, and then they start dealing with inaccurate information ruining their business, bad things are going to happen.\u00a0 In this industry, drivers need to know that the address they are driving to is legitimate, how to get to the address in an efficient manner, and that the client\u2019s needs are spelled out to a \u201cT\u201d.<\/p>

Accuracy is also extremely important for auditing purposes.\u00a0 If a company thinks that an employee is not doing his\/her job very well, they can easily pull up that information.\u00a0 If they think that a driver is saying they picked up a client when in actuality the driver is sitting at home watching TV, companies can track the geo-location of the driver\u2019s device to disprove that statement.\u00a0 In this industry, companies need to trust that the software product they are using will both track this information and provide access to the information when necessary.\u00a0 Companies need to trust that they can manage situations like above in a professional manner and discipline the \u201cbad apples\u201d when situations like these occur.<\/p>

Adaptability<\/strong><\/p>

It\u2019s very easy to adapt when using technology.\u00a0 If changes need to be made, they can be made easily and quickly without breaking the flow of a company\u2019s day-to-day operations.\u00a0 If a driver is sick or late, a company can easily move assignments around and make sure all of the clients said driver was going to pick up are taken care of.\u00a0 Preventing the flow of a company from being interrupted is very important to providing exceptional service to clients.\u00a0 If the customer\u2019s needs change, the software a company is using is able to immediately reflect this so the transporter provides them with the appropriate service they need.<\/p>

All of these types of changes are extremely difficult with a \u201cpaper and pen\u201d style of work.\u00a0 Using the example from above of a late driver, without technology a company would have to single-handedly contact each driver to let them know their priorities have changed, whereas software can just simply display this information to each driver within seconds.<\/p>

A software that is moldable and easily adaptable is very attractive to customers because it shows them that any new business standards and industry changes can be made immediately, and possibly without affecting the look, feel, and interaction with the software itself.\u00a0 Customers can trust that if they have a specific need for their business to operate, that the software, more often than not, can meet that need and satisfy all parties involved.<\/p>

Conclusion<\/strong><\/p>

All of this trust building amounts to one thing: execution.\u00a0 Clients can rely on the software scheduling their trip accurately, and use the same software to verify that it is actually happening.\u00a0 Drivers using the program can see all of the same client specific information, and be able to properly transport the client to his\/her destination efficiently and safely.\u00a0 If there are any complications with a scheduled trip, the transporter can easily move things around and make changes so a client can still get to their destination.\u00a0 The transporter can also go back through past days to see what happened and act accordingly if anything went awry.<\/p>

Companies trusting that the software they are using will help them execute everything they need to within a given day, trickles all the way down to clients trusting the transporter that they\u2019ll be able to get to their destination safely and on time.\u00a0 Companies need to create a good image of themselves to increase sales and bring in more work.\u00a0 Having a piece of software that is trusted to be transparent, accurate, and adaptable makes everyone\u2019s job that much easier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ready for a Test Drive?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From the beginning, RoutingBox has remained committed to removing barriers for transportation companies attempting to provide access to healthcare and community services. Now, we want to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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BLOG Building Trust with Customers Through the Use of Software in the NEMT Industry December 15, 2022 Introduction One of the most important mindsets to have when using any type of software is trust in the product you are using.  Trusting the software to work as expected and providing accurate information is the largest selling […]<\/p>\n","protected":false},"author":1,"featured_media":18828,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"off","ocean_gallery_id":[],"footnotes":""},"categories":[19],"tags":[],"class_list":["post-18919","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software","entry","has-media"],"yoast_head":"\nBuilding Trust with Customers Through the Use of Software in the NEMT Industry - 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